All of our support is delivered by in-house SoftLight Development technical and service professionals who are dedicated to your complete satisfaction. We provide ongoing support via telephone, email and Web-based connectivity. We also use Remote Desktop Protocol to diagnose potential problems and to offer expert resolution. During normal business hours, we respond within 15 minutes to an email request for support. When needed, issues are escalated automatically to ensure prompt and effective resolution.
Unlike many very large organizations, we give every customer a unique level of personal attention. When you need help, we respond. For more information on customer and technical support, contact SoftLight Development.